पेंशन और पेंशनभोगी कल्याण विभाग Department of 
Key Instructions For Implementation By Banks
Based on Grievances Received from Pensioners the Following Set of Instructions are reiterated for Strict Compliance by Banks
| SL. No. | Title | Details |
|---|---|---|
| 11 | Grievance to be redressed at Paying Branch – Pensioners not to be sent to CPPP for redressal. | Download (1.2 MB)  |
| 12 | Life Certificate - Exemption from Personal Appearance. | Link |
| 13 | Aadhaar based Digital Life Certificate (Jeevan Pramaan) - Exemption from Personal Appearance. | Download (65.69 KB) |
| 14 | Acceptance of Life and other Certificates at Any Branch in India – that branch will upload the life certificate on the bank’s website. | Download (834.21 KB) |
| 15 | Simplification of Pension Procedure - Submission of Undertaking to the Bank by Retiring Government Servant along with Pension Papers. (OM. No. 1/27/2011-P&PW(E) dated 07/05/2014) | Download (316 KB) |
